Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

During peak periods, processing times may be slightly longer.

Domestic Shipping (Australia)

We ship orders across Australia using trusted postal and courier services.

Estimated delivery times:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

Shipping costs are calculated at checkout based on your location and the size of your order.

Free standard shipping may be offered on orders over a specified amount (if applicable).

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email so you can follow your package’s journey.

Please allow 24–48 hours for tracking information to update.

Shipping Delays

Delivery times are estimates only and may be affected by:

Postal service delays
Weather events
Customs processing for international orders
High demand periods

We are not responsible for delays caused by shipping carriers.

Incorrect Address

Please ensure your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, please contact us immediately and we will try to update the address before the order ships.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery (or expected delivery date) with your order number.

We will work with the shipping carrier to resolve the issue as quickly as possible.